Factors Influencing the Intention to Use the Online Face Mask Information System during the COVID-19 Pandemic
Yi-Horng Lai 1 *
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1 Department of Health Care Administration, Asia Eastern University of Science and Technology, New Taipei City, TAIWAN
* Corresponding Author


Background: People believe that the mandate of face mask-wearing in public places is one of the keys to success in preventing the COVID-19 spread. This study aimed to examine how health information sites’ information quality, system quality, and service quality lead to user satisfaction and the acceptance of the face mask mandate in public places.
Method: The data this study collected was from 303 users of the online face mask information system in Taiwan during the COVID-19 pandemic. The statistical analysis method employed was to apply Partial Least Square (PLS) to test all of the hypotheses in this study.
Results: The results of this study have shown that first, the information quality, system quality, and ser-vice quality would have a direct positive impact on the intention to use and user satisfaction. Second, the acceptance of the face mask mandate in public places would be affected by perceived threat of COVID-19, the intention to use, and user satisfaction. Third, system quality and service quality play an important role in these three qualities of the information system.
Conclusions: In order to enhance the acceptance of the face mask mandate, the public health department should make good use of information systems so that people can purchase face masks easily.


This is an open access article distributed under the Creative Commons Attribution License which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.

Article Type: Original Article


ELECTRON J GEN MED, 2022 - Volume 19 Issue 2, Article No: em348

Publication date: 13 Jan 2022

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Article Downloads: 433

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